Terms of Service

1. Acceptance of Terms

These Terms of Service (the “Terms”) govern purchases of and access to services offered under Monument Documents. Monument Documents is a trade name operated by Samuel David Rauch, a Florida sole proprietor (“Monument,” “we,” “us,” or “our”).

By reviewing these Terms, checking the required Terms acceptance box at Stripe Checkout, purchasing a Monument service, or otherwise expressly agreeing to these Terms, the Client agrees to them. A person purchasing for a company or other organization represents that the person has authority to bind that organization.

2. Service Relationship

Monument provides outsourced professional business-document and business-deliverable production services. Monument is an independent service provider and is not the Client’s employee, agent, fiduciary, legal counsel, accountant, investment adviser, medical provider, or other licensed professional unless separately agreed in writing.

3. Services and Source Materials

Clients may provide notes, drafts, emails, PDFs, Word files, presentations, spreadsheets, data exports, research, images, screenshots, branding, prior documents, examples, requirements, instructions, and other relevant source material. Monument may organize, write, edit, analyze, calculate, visualize, format, design, and quality-check the work as appropriate to the assignment.

The Client remains responsible for providing sufficiently complete and lawful instructions and for reviewing factual, legal, regulatory, financial, medical, technical, or other specialized content for the Client’s intended use.

4. Deliverable Formats

The output depends on the assignment. Deliverables may include professional PDFs, editable Word-compatible documents, PowerPoint-compatible presentations, print-ready files, digital business materials, fillable or interactive files where appropriate, and other agreed formats. “Document” is a broad business term and does not mean PDF-only.

5. What Counts as One Request

One request means one finished business deliverable with one defined objective. Length does not determine request count. A 3-page proposal, 40-page report, 100-page report, or 60-slide presentation may each be one request. Ten separate reports are ten requests.

Multiple source files used to create one deliverable do not create additional requests. A PDF export and editable/native version of the same underlying deliverable remain one request. A materially separate deliverable, audience, objective, or output may constitute another request.

6. Monthly Output Capacity

Monthly plans include both a request allowance and a shared pages/slides allowance; both apply. One finished document page or one finished presentation slide generally equals one unit of standard monthly output capacity. The pool is shared across requests and does not need to be divided evenly.

For non-page-based interactive or specialized deliverables, Monument will confirm the applicable capacity equivalent before production begins. Unused requests and unused output capacity do not roll over.

7. Production-Ready Status and Turnaround

A request becomes production-ready when applicable payment is complete, instructions are sufficiently complete, necessary source materials have been received, and no material unanswered question is blocking production. Published turnaround begins from production-ready status and refers to initial delivery, not completion of revisions.

Client delays, missing information, scope changes, unanswered questions, unusually complex work, or events outside Monument’s reasonable control may pause or extend production timing.

8. Standard Turnaround

Paid Demo initial delivery is typically 1–2 business days once production-ready. Essential is typically 3–5 business days. Business is typically 2–4 business days. Document Department receives Monument’s highest normal scheduling priority and standard production-ready requests are typically 2–5 business days. Larger or unusually complex work may receive a confirmed timeline after review.

9. Revisions

Paid Demo and Essential include one revision round per deliverable. Business includes up to two revision rounds per deliverable. Document Department includes up to three revision rounds per deliverable. Revision timing is separate from initial turnaround and depends on the extent of the requested changes.

Revisions are intended to refine the agreed deliverable. A new objective, audience, materially different content, or materially different deliverable may require a new request or separate scope.

10. Client Review and Accuracy

The Client must review deliverables before relying on, publishing, filing, distributing, printing, or otherwise using them. Monument may assist with research, calculations, drafting, data presentation, or other production work, but errors, omissions, outdated information, or ambiguities can occur. The Client is responsible for final approval and for obtaining any specialized professional review required for the Client’s use.

11. Paid Demo

Paid Demo is a $350 one-time purchase for one finished deliverable of up to three pages/slides, one revision round, and initial delivery typically within 1–2 business days once production-ready. It is not a recurring subscription.

12. Monthly Plans

Essential is $1,000 per month and includes up to four requests, 20 shared pages/slides, one active request, and one revision round per deliverable.

Business is $2,250 per month and includes up to ten requests, 60 shared pages/slides, up to two active requests, and up to two revision rounds per deliverable.

Document Department is $5,000 per month and includes up to twenty requests, 150 shared pages/slides, up to three active requests, up to three revision rounds per deliverable, and Monument’s highest normal scheduling priority.

13. Recurring Billing

Essential, Business, and Document Department renew automatically each month until canceled. The recurring charge is processed through Stripe according to the checkout and billing terms presented at purchase. The Client is responsible for maintaining a valid payment method.

14. Cancellation

Subscribers may cancel future renewal through Monument’s Stripe-hosted Customer Portal or by emailing samuel@monumentdocuments.com before the next recurring charge is processed. No phone call, meeting, explanation, or retention conversation is required.

An email cancellation request is received when it reaches Monument’s designated cancellation email before the next recurring charge is processed. Monument will confirm cancellation in writing. If Monument receives a valid cancellation request before renewal but a Monument administrative processing delay causes the renewal charge to occur, Monument will refund that renewal charge.

Cancellation generally takes effect at the end of the current paid billing period unless otherwise agreed.

15. Refunds, Credits, and Unused Capacity

Current-period fees and unused requests or output capacity are generally non-refundable and non-prorated, subject to the Refund & Cancellation Policy and applicable law. Unused capacity does not roll over.

If Monument materially fails, for reasons within Monument’s reasonable control, to provide a purchased service the Client has paid for, Monument will provide an appropriate refund, credit, or other reasonable remedy for the affected unprovided portion, subject to these Terms and applicable law.

16. Taxes and Payment Processing

Payments are processed by Stripe or another disclosed payment provider. The Client is responsible for applicable taxes, duties, or similar charges unless Monument is legally required to collect them. Monument does not receive or store full payment-card credentials through the public website.

17. Enterprise and Custom Work

Enterprise or custom engagements may use custom capacity, workflows, service levels, white-label arrangements, or separately negotiated terms. A Master Services Agreement, Statement of Work, NDA, Data Processing Agreement, or other signed agreement may supplement or replace portions of these standard Terms for that engagement.

18. Ownership of Final Custom Deliverables

Subject to full payment, Monument assigns to the Client the rights Monument owns in the final custom deliverable created specifically for that Client, excluding Monument Retained Materials and third-party materials. For purposes of any copyright assignment contained in these Terms, Monument expressly adopts these Terms as a written instrument and electronically signs the applicable assignment provisions with the intent to execute them.

The electronic execution block at the end of these Terms applies specifically to any assignment of rights Monument owns in fully paid final custom deliverables.

19. Client-Provided Materials

The Client retains ownership of Client Materials. The Client grants Monument a limited, non-exclusive right to access, reproduce, edit, transform, analyze, format, and otherwise use Client Materials only as reasonably necessary to evaluate, perform, administer, quality-check, and document the requested services.

The Client represents that it has the rights, permissions, and authority necessary to provide the Client Materials and instructions to Monument and to authorize the requested use.

20. Monument Retained Materials

Monument retains ownership of its pre-existing templates, production methods, workflows, systems, processes, know-how, generic design structures, reusable components, software, internal tools, general techniques, and materials developed independently of a specific Client assignment (“Monument Retained Materials”). Client ownership of a final custom deliverable does not transfer ownership of Monument’s underlying business systems or reusable production methods.

21. Third-Party Materials

Third-party fonts, images, stock assets, data, software, templates, licensed content, trademarks, and other third-party materials remain subject to applicable third-party rights, licenses, restrictions, and terms. Monument cannot transfer ownership it does not possess.

22. Confidentiality

Monument will use non-public business information supplied in connection with an assignment only to provide and manage the services, will restrict access to persons and service providers with a legitimate need, and will use commercially reasonable safeguards appropriate to the nature of the information and size of the business. The Confidentiality & File Handling Policy provides additional details.

Confidentiality obligations do not apply to information that becomes public without Monument’s breach, was lawfully known before disclosure, is independently developed without use of the Confidential Information, is lawfully received from another source, or must be disclosed by law or legal process. Where legally permitted and reasonably practicable, Monument will use commercially reasonable efforts to notify the Client before disclosing Confidential Information in response to compulsory legal process.

Monument will not publicly display a Client’s non-public deliverable, name, logo, testimonial, case study, or confidential materials without permission.

23. Technology and Service Providers

Monument may use reputable third-party service providers and professional tools reasonably necessary to operate the business and perform services, including providers for payments, hosting, forms, email, cloud or file storage, business productivity, document production, and AI-enabled production assistance where appropriate. These providers are independent third parties and their processing is subject to their own terms and policies.

If a Client has special vendor, security, data-residency, or processing requirements, the Client must raise them before sending restricted materials or before production begins.

24. Sensitive and Restricted Information

Unless Monument has specifically agreed to an appropriate handling method, the Client should not send passwords, login credentials, Social Security numbers, full payment-card information, bank login credentials, protected medical information, classified information, export-controlled information, or other highly restricted regulated information.

25. Security

Monument uses commercially reasonable safeguards appropriate to its business and the nature of information handled, but no internet, email, cloud, storage, or transmission system can be guaranteed completely secure. Monument does not represent that it is HIPAA compliant, SOC 2 certified, PCI certified, ISO certified, or government cleared unless expressly stated in a separate written agreement.

26. No Guaranteed Business Outcome

Monument does not guarantee sales, revenue, financing, investor approval, regulatory approval, legal sufficiency, search rankings, campaign performance, business results, or any other commercial outcome from a deliverable. The service is professional production, not a guarantee of how third parties will respond.

27. Regulated and Specialized Advice

Unless separately agreed with an appropriately qualified professional, Monument does not provide legal, tax, accounting, investment, medical, engineering, compliance certification, or other licensed professional advice. Documents involving regulated or high-stakes subjects should be reviewed by the Client’s appropriate professional adviser before use.

28. Client Conduct and Lawful Instructions

The Client may not use Monument to create or facilitate unlawful, fraudulent, deceptive, infringing, defamatory, malicious, or otherwise prohibited material. Monument may refuse or discontinue work that it reasonably believes creates legal, security, safety, reputational, or ethical risk.

29. Third-Party Claims and Indemnification

The Client will defend and indemnify Monument against third-party claims arising from Client-provided infringing material, unauthorized third-party material, unlawful Client instructions, Client violations of law, or Client misuse of deliverables, except to the extent caused by Monument’s own misconduct.

Monument will provide reasonably prompt written notice of a covered claim. The Client may control the defense using reasonably qualified counsel, and Monument may participate at its own expense. The Client may not settle a claim in a way that admits wrongdoing by Monument, imposes non-monetary obligations on Monument, or materially affects Monument’s rights without Monument’s written consent.

30. Limitation of Liability

To the maximum extent permitted by law, Monument will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, lost revenue, lost opportunities, business interruption, or loss of data arising from the services.

Except for obligations that cannot legally be limited, Monument’s aggregate liability arising from a claim will not exceed the greater of (a) the amount paid by the Client for the specific service or billing period giving rise to the claim, or (b) the total amount paid by the Client to Monument during the three months immediately preceding the event giving rise to the claim.

31. Force Majeure

Neither party is responsible for delay or failure caused by events beyond reasonable control, including widespread service outages, natural disasters, severe weather, government action, labor disruption, cyber incidents affecting third-party infrastructure, or other comparable events, provided the affected party uses reasonable efforts to resume performance.

32. Governing Law

These Terms and disputes arising from them are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except to the extent nonwaivable law requires otherwise.

33. Dispute Resolution

Before filing suit, a party should provide written notice describing the dispute and allow the other party a reasonable opportunity—approximately 30 days where practicable—to attempt a good-faith resolution. Notices to Monument may be sent to samuel@monumentdocuments.com. This informal process does not prevent a party from seeking urgent injunctive or similar relief when legitimately necessary.

If a dispute is not resolved informally, the parties agree to the courts with appropriate jurisdiction located in or serving Duval County, Florida, subject to nonwaivable jurisdiction or venue rules. These standard Terms do not require mandatory arbitration and do not include a class-action waiver.

34. Changes to Terms

Monument may update these Terms prospectively. The “Last updated” date identifies the current version. Material changes will not retroactively erase accrued rights or rewrite a completed purchase. Where reasonably appropriate, Monument may notify active subscribers of material changes.

35. Severability / Waiver

If a provision of these Terms is held unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect. A failure to enforce a provision is not a waiver of the right to enforce it later.

36. Entire Agreement / Order of Precedence

For a standard online purchase, the agreement consists of these Terms, the applicable pricing or plan description, the Refund & Cancellation Policy, the Confidentiality & File Handling Policy, the checkout or order details, and any written scope confirmation for the specific request.

For Enterprise or custom work, a separately signed agreement may apply. If a signed custom agreement conflicts with these general Terms, the signed agreement controls for the subject matter it specifically addresses.

37. Contact Information

Questions about these Terms, billing, cancellation, or a current service may be sent to samuel@monumentdocuments.com.