1. Purpose
This policy explains cancellation, renewal, refund, credit, and unused-capacity rules for Monument’s Paid Demo and recurring monthly plans. It supplements the Terms of Service.
2. Paid Demo
Paid Demo is a $350 one-time service, not a subscription. Once Monument has materially begun production, the fee is generally non-refundable because production capacity has been reserved and work has begun. If Monument cannot provide the paid service for reasons within Monument’s reasonable control, the remedy described below applies.
3. Monthly Renewals
Essential, Business, and Document Department renew automatically each month until canceled. The recurring price is charged through Stripe according to the billing cycle established at purchase.
4. How to Cancel
Subscribers may cancel future renewal through Monument’s Stripe-hosted Customer Portal or by emailing samuel@monumentdocuments.com before the next recurring charge is processed. No phone call, meeting, explanation, retention conversation, or advance seven-day notice is required.
An email cancellation request is considered received when it reaches the designated cancellation email before the next recurring charge is processed. Monument will provide written confirmation.
5. Cancellation Timing
Cancellation generally takes effect at the end of the current paid billing period and stops future renewal charges. Canceling does not automatically refund or prorate the current paid period.
6. Administrative Delay After Timely Cancellation
If Monument receives a valid cancellation request before renewal but an administrative processing delay by Monument causes the next renewal charge to occur, Monument will refund that renewal charge.
7. Current-Period Fees and Unused Capacity
Current-period subscription fees, unused requests, unused pages/slides, and other unused monthly capacity are generally non-refundable, non-prorated, and do not roll over, subject to applicable law.
8. Monument-Caused Failure to Provide Paid Service
If Monument materially fails, for reasons within Monument’s reasonable control, to provide a purchased service that the Client has paid for, Monument will provide an appropriate refund, credit, or other reasonable remedy for the affected unprovided portion, subject to the Terms and applicable law.
This does not create guaranteed refunds for Client cancellation after work begins, unused monthly capacity, Client-caused delays, scope changes, dissatisfaction unrelated to a failure to provide the agreed service, or unlawful or abusive Client conduct.
9. Chargebacks and Billing Disputes
Clients should contact Monument promptly regarding a billing concern so the issue can be reviewed. Nothing in this policy limits rights that cannot legally be waived. Fraudulent or abusive chargebacks may result in suspension of services and collection of amounts properly owed.
10. Contact
Billing, refund, or cancellation questions may be sent to samuel@monumentdocuments.com.