Your best people have better things to do than build documents.

Send whatever useful material you already have—notes, drafts, emails, PDFs, Word files, presentations, spreadsheets, raw data, research, images, screenshots, branding, prior documents, examples and written instructions. You do not need to clean everything up first.

Monument creates professional business deliverables including proposals, reports, SOPs, executive materials, presentations, dashboards, research briefs, print-ready files and other structured business communication. “Document” does not mean PDF-only. Output depends on the assignment and may include professional PDFs, editable Word-compatible documents, PowerPoint-compatible presentations, print-ready files and other appropriate digital or editable formats.

One request equals one finished business deliverable with one defined objective. A request is the finished assignment—not an individual page, edit or source file. Length does not determine the request count: a 100-page report is still one request, and a 60-slide presentation is still one request; each page or slide still uses the plan’s shared monthly output capacity. Ten separate deliverables are ten requests. Multiple source files used to create one deliverable do not create additional requests. A PDF export and editable/native version of the same underlying deliverable remain one request.

Monthly plans include both a request allowance and a shared pages/slides allowance. Both apply. The monthly output pool is flexible and does not have to be divided evenly between requests. Business includes 10 requests and 60 shared pages/slides: a 40-page report uses one request and 40 units, leaving nine requests and 20 output units. Unused requests and unused output capacity do not roll over.

Yes. Length does not by itself create additional requests. A large report or presentation can remain one request, but it must fit within the remaining monthly pages/slides capacity. Larger, research-heavy, data-heavy or unusually complex assignments may receive a confirmed timeline after review.

Paid Demo: typically 1–2 business days once production-ready. Essential: 3–5. Business: 2–4. Document Department: highest normal scheduling priority, typically 2–5 business days for standard production-ready requests. Turnaround begins when payment is complete, required source materials are received, instructions are sufficiently complete, and no material unanswered question is blocking production. Published turnaround refers to initial delivery.

Paid Demo and Essential include one revision round per deliverable; Business includes up to two; Document Department includes up to three. Included revisions follow initial delivery, and timing depends on the extent of the requested changes.

No. Monument is designed to work asynchronously through the website, email, written requests and shared file links where appropriate.

Professional tools, including AI where appropriate, may assist research, drafting, analysis or production. Final work is reviewed, edited, designed and quality-controlled as part of the service. Monument sells the finished service—not access to an AI tool.

Essential, Business and Document Department renew automatically each month until canceled. Subscribers can manage billing information, payment methods, view billing/invoice history, and cancel future renewal through Monument’s Stripe-hosted Customer Portal, or cancel by emailing samuel@monumentdocuments.com before the next recurring charge is processed. No phone call, meeting, explanation, or retention conversation is required. Cancellation generally takes effect at the end of the current paid billing period and stops future renewal charges. For email cancellation, the request is received when it reaches Monument’s designated cancellation email before renewal; Monument will confirm it in writing. If a valid email request arrives before renewal but a Monument administrative delay causes the renewal charge to process, Monument will refund that renewal charge. Current-period fees and unused capacity are generally non-refundable and do not roll over, subject to the Refund & Cancellation Policy and applicable law.